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Christian-Baarss
Level 1
posted
‎August 17, 2025 09:47 AM
last updated ‎August 17, 2025 9:47 AM

I can't connect to my Wise Business Account - "Something stopped us from connection to your bank". What's the issue here? (I use a MacBook)

The same appears if I try to connect QB from my Wise account. Any suggestions?
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1 Comment 1
Jelayca V
QuickBooks Team
QuickBooks Team
‎August 17, 2025 12:02 PM

I can't connect to my Wise Business Account - "Something stopped us from connection to your bank". What's the issue here? (I use a MacBook)

I appreciate the steps you've taken to connect QuickBooks Online (QBO) and your Wise account, Christian. This error occurs when certain factors, such as permission access, security settings, outdated software, or temporary server interruptions, prevent QuickBooks from communicating with your bank, preventing data from being shared.

 

In this case, let's clear your browser's cache to access the program with a clean slate. You can also switch to other supported browsers for better compatibility.
image.png

 

If the issue persists, I recommend contacting our Live Support team for further assistance. Our experts can take a closer look at your QuickBooks account and help you successfully establish the connection with your Wise Business account. Here’s how to get in touch:

 

  1. Select the Help icon and enter a keyword of your concern in the field.
  2. Click Contact Us.
  3. Choose Chat for support.
    image.png

 

To prevent your chats or calls from being disconnected, I suggest checking our support hours for prompt assistance: Get help with QuickBooks products and services.

 

Let me know how things go. I’m here to help if you have further questions about bank connectivity in QuickBooks. I’m committed to getting this sorted out for you.

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