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crd1
Level 1
posted
‎July 14, 2025 11:55 PM
last updated ‎July 14, 2025 11:55 PM

My QuickBooks account hasn’t connected to my bank for over a week. Despite an email claiming it’s resolved, the issue persists. I’m deeply disappointed by the lack of hlp

My QuickBooks account has been unable to connect to my bank account for over a week. Despite receiving an email claiming the issue was resolved, this remains untrue. I am deeply disappointed, as it seems no substantial effort has been made to properly address or resolve this ongoing problem.
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2 Comments 2
RCV
QuickBooks Team
QuickBooks Team
‎July 15, 2025 01:56 AM

My QuickBooks account hasn’t connected to my bank for over a week. Despite an email claiming it’s resolved, the issue persists. I’m deeply disappointed by the lack of hlp

We recognize the urgency of having your bank account connected, and it's valid to voice your disappointment causing delays in your financial tasks, Crd1.
 
To obtain additional details about the email you’ve received, we suggest contacting our Live Phone Support. They’ll pull up your account in a secure environment and provide you with more updates. Here's how to reach them:
 
  1. Click the (?) Help icon.
  2. Enter your concern and click Contact Us.
  3. Choose a way to connect with us either Start a Chat with our live expert or Get a Callback from our live expert.
 
For now, let’s reconnect your bank account using different devices and supported browsers. Please note that QuickBooks Online (QBO) requires a refresh after addressing system issues.
 
If the same thing happens, we can manually upload your bank transactions into QBO via a CSV file.
 
Once you have uploaded your bank transactions, we can categorise them in the program.
 
We are always here to help if you have any other questions about connecting your financial institutions or QuickBooks-related concerns.
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SIAB
Level 7
‎July 15, 2025 06:00 AM

My QuickBooks account hasn’t connected to my bank for over a week. Despite an email claiming it’s resolved, the issue persists. I’m deeply disappointed by the lack of hlp

@crd1 

Try opening your QBO account on any private/incognito browser.

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