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Hello Quickbooks Team & Community - I am an international customer who learned about your product in the UK. The bank connection with UK banks is phenomenal. The seamless integration is just wonderful.
I am now also working in the Eurozone (in Spain to be specific). Unfortunately none of the Spanish banks nor any Neobanks with Spanish IBAN are integrated via open banking.
One of the banks that shows up in your bank feed options is N26. When I try to connect to the bank, it doesn't work unfortunately. I spoke with one of your agents, who was kind but also tried to dodge my support request. I have also contacted N26 and they too have dodged my support request.
I would love you to work together because this would really make a massive difference to the Euro Zone businesses who are familiar with both of your products.
N26 seems almost there. I have even a message pop up in my phone app, but the connection doesn't work.
My current work around is working with Revolut, but the Lithuanian IBAN does cause problems. If you can integrate more Spanish Services, I would be eternally grateful.
Screenshot attached of the error message
It's good to have you here in the QuickBooks Community, @YA-serv.
I can share some insights about this bank error you're getting and how to get it fixed.
What usually triggers the error 590 in QuickBooks Online is the Captcha that appears while adding the bank connection. If the Google Captcha verification takes too long, then the bank website gets a timeout error that causes the banking website to get closed, and this fault triggers error 590 in QuickBooks Online. Here are the instances that generate this error:
The suggested troubleshooting for this error 590 is to disconnect your banking account from QuickBooks Online and then reconnect it to create a new connection. In your case, if it wasn't connected in the first place, let's try to verify your internet connectivity.
If the problem persists after this, I suggest contacting our Support Team again. I know you already called them, but this issue needs to be reported to our engineers. Here's how to contact us:
In the meantime, you can manually import the transactions while the connection is still pending. To get your entries in QuickBooks, see the following links:
If you have other questions or concerns with your bank connection, leave another below. I'll be more than happy to help. Have a wonderful day!
Hello @Jen_D
Thanks so much for your response. Unfortunately I have already spoken to support and tried to raise a ticket, but I am not sure if it worked.
Would you please have your tech team look into this bug?
I have tried to contact N26 as well and unfortunately nobody there seems interested either in resolving the issue.
There is no captcha at the end of N26 login. They have send an approval to the phone app after logging in, but before I am able to approve the window is already gone. I am not sure why the window is closing since it doesn't close with other banks.
It would be great if you tech team could look into this.
Thank you so much
Have you explored Wise Business? You can integrate it with QBO and N26.
Yes I have @Fiat Lux - ASIA - Wise works perfectly fine, but the IBAN for transactions is in Belgium. That is causing quite a bit of problems when instructing clients to pay :(
Or is there a trick to use the N26 IBAN for transactions?
Then again, I wouldn't want to pay an additional fee for transactions.
Wise and other members have joined forces to fight this issue in Europe. When you encountered it, you should report that immediately.
@Fiat Lux - ASIA - it's not that the IBAN isn't accepted but it looks fraudulent when your invoice has another IBAN country than the country you are conducting business. It causes with some banks issues, and to be honest, I would rather prefer Quickbooks sort out my technical problem than reporting the people who are trying to pay me.
But thanks so much for the tip. The only viable option is at the moment Revolut.
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