cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
NEW Connect to DBS IDEAL direct bank feeds Click here
Allen Chan
Level 2
posted
‎May 12, 2023 03:00 AM
last updated ‎May 12, 2023 3:00 AM

Hong Kong BOC bank account connection

We failed to connect our BOC HK internet banking to the quickbook.

 

We did contact BOC HK for information, and said that the CBS Business Bank is being phased out the current used internet banking called IGTB. We put all IGTB login detail and try to connect to quickbook and not suceed

Reply
6 Comments 6
jenop2
QuickBooks Team
QuickBooks Team
‎May 12, 2023 03:49 AM

Hong Kong BOC bank account connection

Hi there, Allen.

 

Can you tell us if you're getting an error message when adding your account via IGTB? Is there an error message? We're asking these questions to make sure that we are giving you the right steps and information to resolve the issue.

 

Please add more details in your reply. We look forward to it. 

 

Reply
Allen Chan
Level 2
‎May 15, 2023 02:13 AM

Hong Kong BOC bank account connection

Dear QB,

 

Yes there was a error message with error code 103, we attached the screenshot for your reference.

Reply
GlinetteC
Moderator
Moderator
‎May 15, 2023 02:47 AM

Hong Kong BOC bank account connection

I'm here to ensure you get past the error message, Allen.

 

Error 103 occurs when the credentials inputted into QuickBooks Online do not correspond to what your financial institution has on file.

 

The following are the possible causes of Error 103:

 

  • You've entered the incorrect login credentials while trying to connect to your financial institution for the first time.
  • You've selected the wrong financial institution (there are often many to select from).
  • If you're currently connected and you’ve updated your credentials with your financial institution, you need to update the information in QuickBooks Online.

 

To help resolve this issue, ensure to enter your username and password manually instead of permitting the browser to auto-fill them. You can read this article for more insights about the process: Fix banking error 103 in QuickBooks Online.

 

In the meantime, you can manually download your bank transactions in QuickBooks Online (QBO) to match and categorise them.

 

Let me know if you have additional questions about banking issues. I'll be right here to lend a hand again.

Reply
Allen Chan
Level 2
‎May 15, 2023 03:59 AM

Hong Kong BOC bank account connection

Dear QBO,

 

We tried several time for inputing login information manually, however, error message 103 as a result.


I think the main idea of the error is BOC HK no longer support CBS login and has changed to IGTB. We tried once to login to the bank account via CBS online, however, the IGTB login detail is not for CBS online and failed.
We confirmed with BOC HK said that CBS online is being phased out, all new users will be asigned to IGTB instead of CBS online. 

We are looking forward to QB system update to be connected to the IGTB. 

We attahced the login screenshot for your reference.

Reply
Fiat Lux - ASIA
Level 15
‎May 15, 2023 05:10 AM

Hong Kong BOC bank account connection

@Allen Chan 

Use one of the converter tools (e.g csv2qbp) as a workaround.

https://www.moneythumb.com/?ref=110

 

Reply
SarahannC
Moderator
Moderator
‎May 15, 2023 06:31 AM

Hong Kong BOC bank account connection

I appreciate you for providing updates and I recognize the screenshot you added, which serves as an additional point of reference, Allen. 

 

Establishing a connection between QuickBooks Online and your Hong Kong BOC Bank using IGTB login is crucial for seamless financial management. We can submit your feedback straight to our Product Development team, please follow the steps provided below. Our team of developers will carefully evaluate your suggestion. Here's how:

 

  1. Go to the Gear icon.
  2. Click on the Feedback button.
  3. Provide a detailed description of your suggestion.
  4. Submit the feedback through the designated channel or form provided by QuickBooks.
  5. Our Product Development team will review and assess your feedback, taking it into consideration for future updates or improvements.

 

Alternatively, you can manually upload your data. Here's how:

 

  1. Get your transactions from your bank's website in a compatible format (CSV file).

  2. Log in to QuickBooks and navigate to the Banking section.

  3. Select the Link account ▼ dropdown arrow.

  4.  Choose Upload from file.
    gt.PNG

 

Lastly, you can match and categorise them to keep your data accurate: Categorise and match online bank transactions.

 

If you have any further concerns or questions regarding connecting accounts, handling transactions, or any other related topics, please feel free to reach out. I'm here to provide assistance and support. Take care and stay safe.

Reply