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ordientventures
Level 1

Unable to re subscribe with net banking

Error : Payment failed (No such account exist)
2 Comments 2
Fiat Lux - ASIA
Level 15

Unable to re subscribe with net banking

Do you need to open a new blank QBO account? Try opening the link on your private/incognito browser.

https://quickbooks.grsm.io/India

 

Charies_M
Moderator

Unable to re subscribe with net banking

Welcome to the Community, ordientventures.

 

The error message you're getting is caused by out-of-date or invalid payment details. Otherwise, the card issuer declined payment.

 

I'll show you a couple of steps on how to resolve this error. The first step is to update your billing info. 

 

Here's how:

 

  1. Click Settings and then Account and settings.
  2. Choose the Billing & Subscription tab.
  3. Select Resubscribe.
  4. Update your account billing info. Here are some important things to check as you’re updating this info:
    • Make sure the billing address is up-to-date and matches the address on your most recent card statement.
    • Make sure every field on the payment method screen is filled in, including the postal code.
    • Make sure there are no special characters or symbols (such as, # or *) in your address. Special characters will cause errors.
    • Make sure your contact number is formatted correctly, using the +area code.
  5. Click Save.

If the error continues, you'll want to review your company information.

 

  1. Sign in to QuickBooks Online.
  2. Select Settings and then Account and settings.
  3. Select the Company tab.
  4. In the Company type section, confirm that industry is listed. If it’s blank, select Industry and add your company's industry.
  5. In the Address section, confirm that the address listed matches the billing address of your payment card. Also, make sure there are no special characters or symbols (such as # or *) in your address. Special characters will cause errors.
  6. In the Contact info section, confirm that your Company phone number is formatted correctly using the +area code.

 

For more troubleshooting options, you can visit this article about fixing the payment failed issues and proceed to Step 3: Fix “my subscription payment failed” issues.

 

Also, feel free to visit this link where you can gain more tips and articles for future use: Welcome India customers to Global Community.

 

The Community is always open if you have other questions. I'll be around to help. Wishing you a great day ahead.