Welcome to the Community, ordientventures.
The error message you're getting is caused by out-of-date or invalid payment details. Otherwise, the card issuer declined payment.
I'll show you a couple of steps on how to resolve this error. The first step is to update your billing info.
Here's how:
- Click Settings and then Account and settings.
- Choose the Billing & Subscription tab.
- Select Resubscribe.
- Update your account billing info. Here are some important things to check as you’re updating this info:
- Make sure the billing address is up-to-date and matches the address on your most recent card statement.
- Make sure every field on the payment method screen is filled in, including the postal code.
- Make sure there are no special characters or symbols (such as, # or *) in your address. Special characters will cause errors.
- Make sure your contact number is formatted correctly, using the +area code.
- Click Save.
If the error continues, you'll want to review your company information.
- Sign in to QuickBooks Online.
- Select Settings and then Account and settings.
- Select the Company tab.
- In the Company type section, confirm that industry is listed. If it’s blank, select Industry and add your company's industry.
- In the Address section, confirm that the address listed matches the billing address of your payment card. Also, make sure there are no special characters or symbols (such as # or *) in your address. Special characters will cause errors.
- In the Contact info section, confirm that your Company phone number is formatted correctly using the +area code.
For more troubleshooting options, you can visit this article about fixing the payment failed issues and proceed to Step 3: Fix “my subscription payment failed” issues.
Also, feel free to visit this link where you can gain more tips and articles for future use: Welcome India customers to Global Community.
The Community is always open if you have other questions. I'll be around to help. Wishing you a great day ahead.
