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sheetalv-ivoyant
Level 1

Do you charge money for adding an accountant to an existing account ??

i sent my accountant an invite . when she tried to accept it, it is asking for some charges. why is this so ??
2 Comments 2
Rasa-LilaM
QuickBooks Team

Do you charge money for adding an accountant to an existing account ??

Hi there, sheetalv-ivoyant.


Let me help and route you in the right direction on how to add your accountant smoothly.


In QuickBooks Online (QBO), you can invite an accountant without any charges. Since the user encountered an issue, I recommend contacting our QBO Support Team. One of our specialists will review the Manage users settings in a secure place. From there, they’ll perform some in-depth troubleshooting steps to rectify the issue.


Here’s how:

 

  1. Sign in to your QBO company and go to the Help menu.
  2. Choose the Assistant tab and enter your concern in the Type something box.
  3. Select the Contact Support Team menu to view more details.
  4. This will take you to the How would you like to connect with us? window.
  5. From there, click the Start a chat menu.
  6. Follow the on-screen instructions to complete the process.

 

I’ve included some articles below for future references. These resources provide information about managing users in QBO. It includes instructions on how to set a user role, remove one, and answers to frequently asked questions about the feature.

 

 

Feel free to post a comment below if you have clarifications about adding an accountant in QuickBooks. I’m always ready to help and make sure you’re taken care of. Have a great rest of the day.

Fiat Lux - ASIA
Level 15

Do you charge money for adding an accountant to an existing account ??

@sheetalv-ivoyant 

Afaik, we have to subscribe to use QBO India Accountant version.

https://quickbooks.grsm.io/qboa-india

 

Otherwise, invite your accountant as one of the Company Admin.