cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
Want an expert to help you set up your QuickBooks Online? Find out how: Click here
shellyheaven
Level 1
posted
‎June 05, 2020 02:39 PM
last updated ‎October 05, 2020 9:03 PM

Hello, we've just purchased QBO, but can't seem to find something most basic - how do I add Accountant?

 
Reply
3 Comments 3
Adrian_A
Moderator
Moderator
‎June 05, 2020 04:43 PM

Hello, we've just purchased QBO, but can't seem to find something most basic - how do I add Accountant?

Thanks for trying QuickBooks Online, shellyheaven.

 

You have me to help you add an accountant. If you already have their email address, you can follow the steps to add them on your account:

 

  1. Click the My Accountant tab.
  2. Enter their email address in the Accountant's email field.
  3. Click Invite.

 

 

Afterward, let your accountant check their email and accept the invitation.

 

If the page seems blank when adding an accountant, let's try doing it on a private browser. This is the best place to identify any browser-related issues. You can use these keyboard shortcuts to open one:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

Then, we can go back to a regular browser and clear its cache. Once a cache is piled up, it can cause an unexpected page behavior on the browser.

 

Also, you can find an accountant directly on your QuickBooks account. You can do that by clicking the Find a pro to help button.

 

 

 

I've also added these articles for more information on how many accountants you can add based on your subscription level:

 

 

I'm just a post-away if you have other concerns when adding a user. Have a great day!

Reply
shellyheaven
Level 1
‎June 05, 2020 07:11 PM

Hello, we've just purchased QBO, but can't seem to find something most basic - how do I add Accountant?

Hi Adrian_A,

Thanks very much for your prompt reply. Unfortunately however, I do not have a My Accountant tab. See screenshot.Screenshot 2020-06-05 at 21.09.52.png

Reply
JessT
Moderator
Moderator
‎June 05, 2020 08:18 PM

Hello, we've just purchased QBO, but can't seem to find something most basic - how do I add Accountant?

Thanks for coming back and for the screenshot, shellyheaven.

 

I'll share the way to add your accountant as a user in your QBO company.

 

The My Accountant option is only available in QBO for regions that have QuickBooks Online Accountant. In your case, you can add your accountant as a Company Admin user to give them access to your books. Then, when you add them, please put a checkmark in the This user is my accountant checkbox, so they won't be counted towards your user's lists.

 

add a new user.PNG

 

By the way, your accountant might be interested in reconciling an account. You can share this article with them: Reconcile an account in QuickBooks Online.

 

If you have other questions about adding a user, please don't hesitate to reply below.

Reply