Let's get everything set up, for you, benstan.
When you say you want to start from scratch, do you mean you have already entered transactions or other details that you want to completely remove? If so, there are some conditions that need to meet.
If your account age is less than 60 days, we can do the purge process. This will delete all data you entered on the company. We cannot undo the process once it is done and is only applicable for Essentials and Plus subscriptions.
Here's how to purge the data on your company:
- Log in to your QuickBooks Online account.
- Change the URL to include /purgecompany.
- Example: URL shows https://qbo.intuit.com/c28/app/homepage. Change it to: https://qbo.intuit.com/c28/app/purgecompany.
- The next screen will provide a summary of the items to be deleted.
- Type the word “YES” once the data gets deleted, then click OK.
- Click Wipe Data once your selections are complete.
- Once the deletion is complete, you will be rerouted to your home page.
- From there, you can set up the company again.
If you're using Simple Start, we'd recommend starting a new subscription and cancel the current one.
On the other hand, you can ask further advice from QuickBooks-certified bookkeeper. To reach them you can use this link: Delete your data and start over in QuickBooks Online.
We'll be right here if you need assistance with anything else. Additional details about it would be much appreciated.
