Hey there, mohd-m-odeh.
I'd be glad to help you show the Accountant Tools icon in QuickBooks Online.
When a browser stored a lot of caches, it could cause problems like showing some icons and options into your account or latency issue. As an initial step, you can press the F5 key on your keyboard to refresh the page.
If you're still getting the same result, we can do some of the basic troubleshooting steps. You can use these shortcut keys depending on the browser you're using:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Internet Explorer: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If you're able to see and access the Accountant Tools icon using the private browser, let's clear the browser's cache.
The following write-ups contains more information about the accountant tools feature:
About Accountant Tools
How to access Accountant Tools
Additionally, you can visit this article to know more about QuickBooks Online Accountant: QuickBooks Online Accountant – an amazing tool just for you!
If none of the steps work, try using a different browser. Please get back to me if you continue to get the same results so I can look further into this. Have a good one.
