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Are you using QuickBooks Desktop or QuickBooks Online? Activation code is only available for QuickBooks Desktop.
Hi @dronak-d,
Welcome to the Community. I can share some clarification regarding renewing the QuickBooks account.
I want to be the one helping you with the activation. However, the Community is a public forum, and the ability to process the renewal is unavailable.
If you're having trouble with the process, I recommend using the Start a chat feature from the Help menu. They can securely access your account and perform the necessary actions on your behalf.
Our Customer Support Team is available from 9:30 AM - 6 PM IST (Monday - Friday). Here's how you can reach them:
For additional reference, I've attached a link you can use about how to renew within QuickBooks: Renew my account subscription.
Drop me a comment below if you have any other questions about your subscription. I'll be happy to help you some more.
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