As much as I'd love to offer help and share how you can renew your ProAdvisor profile and files, we've got a separate team who can better address this in no time.
That said, I'd recommend contacting our Customer Care Support. With their tools, one of our specialists can pull up your account we have on file and share how you're able to renew it.
You can do so by following the steps below:
Also, here's a reference helpful for the steps related to any of your tasks while working with us: Help Articles for QuickBooks Online.
If there's anything else that I can help you with, please let me know in the comments below. I'll be here to lend a hand.
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