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Level 1

Any people having issue with bank connection since PSD2 came in. How can I rectify. Programme unusable at moment as constantly showing message that sync issue

 
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Moderator

Any people having issue with bank connection since PSD2 came in. How can I rectify. Programme unusable at moment as constantly showing message that sync issue

Thanks for posting here in the Community, info

 

At this time, our product engineers are aware about our customers being unable to use the program when syncing bank feeds. I want you to know that they are updating the system for PSD2, a new banking rule. This is to ensure we are compliant with the Irish law and regulations.

 

As an alternative, you can manually enter bank transactions through your account register.

 

PSD2 aims to improve life for financial services customers. This covers people that have bank accounts, loans and credit cards, such as small business owners, just like you. Here are some benefits of PSD2 once it’s implemented in QuickBooks:

  • You can save time by connecting accounts and credit cardsThis way, it will automatically upload transactions as they happen.
  • The software matches sales to invoices and costs to expenses. This means you'll just have to approve the entries and move on.
  • You can add unlimited bank and credit card accounts so you’re in complete control.

 

Check out this article: Open Banking and PSD2. This link provides more information about the rule overview, how it affects your business and the impacts on the market.

 

Please know that I’m here anytime you have other concerns. Take care always, info.

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Level 1

Any people having issue with bank connection since PSD2 came in. How can I rectify. Programme unusable at moment as constantly showing message that sync issue

Seeing that Intuit is aware of this error, when is this issue likely to be resolved for EU customers? We are having the same error with our AIB bank feed in Ireland. Automatic banking feeds is part of the service subscribers pay for so it should be fixed quickly otherwise refunds should be issued for monthly subscribers.
Highlighted
Moderator

Any people having issue with bank connection since PSD2 came in. How can I rectify. Programme unusable at moment as constantly showing message that sync issue

Thanks for joining this thread, @dave.

Currently, we don't have a specific time frame as to when this issue will be resolved. Rest assured, our product engineers are actively working to have a permanent fix. Please know that I hear all of your insights. With this, I'll also update this thread as soon as I receive an update from them.

Let me know if you have any other questions. I'm here to answer them for you.
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Level 1

Any people having issue with bank connection since PSD2 came in. How can I rectify. Programme unusable at moment as constantly showing message that sync issue

I just want to throw my hat in with Dave here, I also use bank feeds from AIB and they are no longer working causing my an almighy headache which quickbooks has fixed until last month.

 

I know this is not your fault but pointing us to a blog and the adverts with Danny DeVito are actually frustrating. 

 

I just want to push along with Dave for a resolution to the AIB feeds issue asap, even a general time frame would help as a VAT return without this will be the reason I end up bald! 

 

Anyone know if there is even a good third part solution out there that might be a work around until quickbooks gets sorted?

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Level 1

Any people having issue with bank connection since PSD2 came in. How can I rectify. Programme unusable at moment as constantly showing message that sync issue

Hi RossT,

 

My temporary work around at this point is to periodically login into AIB on our browser and export a specific date range as a .csv transaction list and manually import  that file into Quickbooks Online matching it to the specified Bank Account. I don't see Intuit or AIB having a strong motivation to fix this issue anytime soon for the small group of their customers affected, so I'd say we'll be using this method for a while to come.

 

Hope that helps somewhat.

 

Dave

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Level 1

Any people having issue with bank connection since PSD2 came in. How can I rectify. Programme unusable at moment as constantly showing message that sync issue

Thanks Dave, I'll give that a go, that sounds like it will help a lot actually. 

 

Chasing on time payments due in and out is my biggest problem since this stopped working. 

 

Yeah I agree we will likely be at the end of the queue for resolving this unfortunitly as much as PSD2 was suppose to make all of this easier and better.

 

Thanks

Ross

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Level 2

Any people having issue with bank connection since PSD2 came in. How can I rectify. Programme unusable at moment as constantly showing message that sync issue

Another frustrated user, very unhappy about the value the software is providing without open banking working. I agree with other members here and believe all customers affected by this issue should receive at least a  discount until this issue is resolved. I'm paying upwards of €35 per month, mostly to avoid losing historical data. I'm unable to use the software as intended and noone from QB are willing to issue an eta.  Leaving us Irish users in limbo.

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QuickBooks Team

Any people having issue with bank connection since PSD2 came in. How can I rectify. Programme unusable at moment as constantly showing message that sync issue

Hi SeanVinnySmalls,


I know many users use Online Banking, one of the time-saver features in QuickBooks Online.


I can assure you that our engineers are working on an update related to Open Banking and PSD2. Please note that QuickBooks and the financial intuitions are involved in this change. However, I’m relaying to your feedback about our timeline, as this is what others would want to know as well.


In the meantime, you can consider the option to upload your bank transactions. You can do it on a weekly or monthly basis, depending on the quantity of the transactions you process.


Thank you for your understanding. If you’d like to add feedback, I will listen to it.

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Level 1

Any people having issue with bank connection since PSD2 came in. How can I rectify. Programme unusable at moment as constantly showing message that sync issue

Are there any updates on the development of a fix? This just feels like a step back in time, its like using quickbooks from the turn of the century!

Uploading manually is not what we are paying for. As a gesture of good will will you issue a refund or put us Irish AIB users on a 50% discount until the issue is fixed? 

 

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QuickBooks Team

Any people having issue with bank connection since PSD2 came in. How can I rectify. Programme unusable at moment as constantly showing message that sync issue

Hello, @gmartin.

 

At this time, we haven't received updates from our engineering team about this issue. However, I will take note of your experience and personally send it to them.

 

Also, you may reach out to our QuickBooks Online (QBO) Support Team to stay updated with this matter.

 

Leave a comment below if you have any other questions. I'm happy to help however I can. Have a wonderful day!

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Level 1

Any people having issue with bank connection since PSD2 came in. How can I rectify. Programme unusable at moment as constantly showing message that sync issue

Hi Angelyn

 

if you are not even able to give a timeframe as to when issue will be resolved I don't hold out much hope so if not resolved by end of month will be cancelling subscription. This has dragged on way too long for what should be simple issue to resolve so my only conclusion is that you are not bothered. 

Highlighted
QuickBooks Team

Any people having issue with bank connection since PSD2 came in. How can I rectify. Programme unusable at moment as constantly showing message that sync issue

I know this has taken so much of your time already, @info469.

 

As much as I want to provide a time frame when this will be resolved, I don’t have the full visibility here on my end. I suggest reaching out to our Product Support team directly. They have the tools to verify this ongoing issue and provide the latest updates.

 

Here’s detailed guidance on how to reach them:

 

  1. First, go to the Help icon to connect to a support agent. 
  2. Click on the Contact Us button to email your concern. 
  3. Tick on Start an email button, a window appears.
  4. Provide your account information and some insight about this concern.
  5. Lastly, click on the Send email button. 

Check this article for detailed guidance: Contact the QuickBooks Online Customer Support team.

 

I'm always here if you need further assistance or help. Let me know by leaving a comment below. Take care and have a wonderful day!

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Level 2

Any people having issue with bank connection since PSD2 came in. How can I rectify. Programme unusable at moment as constantly showing message that sync issue

I think it's absolutely ridiculous that this stopped working in September, we're now in February and still no real indication of when this will be resolved. What is the hold-up? Are QB developers working on this or is it just on a do list? If the problem is not worth their attention within four months. Our subscriptions are clearly not valued.

This function is one of the core reasons I use the software and without it the experience is extremely clunky and overpriced. I'm at the end of my tether and consider cancelling my subscription frequently. The only thing keeping me here is the historical data and hopes that if I wait long enough this will be resolved but I'm strongly beginning to doubt that. 

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QuickBooks Team

Any people having issue with bank connection since PSD2 came in. How can I rectify. Programme unusable at moment as constantly showing message that sync issue

Your business means a lot to us, @SeanVinnySmalls.

 

I know how you feel about going through that problem for several months. I want to make sure that this will be taken care of right away. 

 

QuickBooks Online relay on the information shared from your bank. So, in this case, I suggest contacting your bank to determine if open banking is already enabled. 

 

Rest assured that I'm making it my top priority that your feedback reaches our Product Development Team. They will use these suggestions when considering how to enhance QuickBooks.

 

I appreciate your patience. Take good care always, SeanVinnySmalls. 

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Level 2

Any people having issue with bank connection since PSD2 came in. How can I rectify. Programme unusable at moment as constantly showing message that sync issue

Thanks Michelle,

I have spoken to my bank's customer care team. They say open banking is fully operational and point me to here: https://developer.aib.ie/api-product-overview-ROI

 

As you are probably aware my bank have added an extra step to their login/authentication process. To be in line with new legislation for PSD2. Until I'm explicitly told that open banking between my bank and QB can't possibly be achieved from the developers. I can only assume that they haven't yet really tried or that they've deemed it too low priority. 

 

Needless to say I don't fancy waiting another four months for some form of resolution.

Is it possible to get an updated statement from somebody on the Product Development team? 

 

All the best,

Sean

Highlighted
QuickBooks Team

Any people having issue with bank connection since PSD2 came in. How can I rectify. Programme unusable at moment as constantly showing message that sync issue

Thanks for coming back here in the Community, @SeanVinnySmalls.

 

To get the updated statement to our Product Development Team, I suggest contacting our support. They have the tools to provide the latest updates and help you check the root cause of the issue. They are available Monday to Friday from 8: 00 AM to 5 PM (GMT +8). 

 

Here's how to contact: 

  1. Go to Help on the upper right. 
  2. Enter your concern on the description field. 
  3. Click on Contact Us.

Please visit this article: Match and categorise bank transactions in QBO. This link guides you on how to add, match, and split transactions. Also, you'll learn more about what to do if the bank transactions won't download.

 

You can always drop by if you got more concerns. I'll be here for you, SeanVinnySmalls. 

Highlighted
Level 1

Any people having issue with bank connection since PSD2 came in. How can I rectify. Programme unusable at moment as constantly showing message that sync issue

that response just about says it all

 

clearly couldn't give a toss