Learn how to change your billing info, payment method, upgrade and downgrade your subscription.
If your personal or business information changes, you need to edit it in QuickBooks so everything stays accurate. Here's how to manage billing, payment, and subscription information directly from QuickBooks Online.
Update your credit card payment info
Follow the steps based on how you subscribed to QuickBooks Online. If you subscribed through a mobile app store, follow the steps in that section.
If you subscribed online directly through QuickBooks Online
- Sign in as a primary or company admin.
- Select Settings ⚙ in the top right, and then Account and settings.
- Select the Billing & Subscription tab.
- Select Edit ✏️ next to your payment method.
- Update your credit card info.
- Review the address for your credit card. It must be the same one that appears on your credit card statements.
- When you're done, select Confirm card or Save.
If you subscribed to QuickBooks Online through an app store
If you subscribed through Google Play (Android) or the Apple App Store (iPhone or iPad), use these steps from Google and Apple:
View your payment history
- Sign in as a primary or company admin.
- Select Settings ⚙ in the top right, and then Account and settings.
- Select the Billing & Subscription tab.
- In the QuickBooks Online tile, select View payment history.
Your billing history shows the last 6 months' bills.
Change your billing cycle
You can pay for the entire year's subscription all at once, or pay month-to-month. Follow these steps to change your billing cycle.
Upgrade or Downgrade your subscription
Find the accounting tools that are right for you. Need more (or fewer) features? Follow these steps to upgrade or downgrade your subscription.
Troubleshooting
We do our best to ensure things run smoothly, but sometimes small technical issues occur. Below are some error messages you might see when you update billing details.
- Something's not quite right
- It looks like there was a problem on our end. Click Save again.
- Blank page/screen (unable to enter billing details)
- Subscription-error billing
- The "Save" button is greyed out
The good news is we can fix this. When you update billing and subscription details:
- Ensure that all Billing & Subscription fields are completed.
- Verify credit card details.
- Confirm that the address for the credit card matches the address in your QuickBooks settings. The addresses must match.
Note: QuickBooks only accepts the following debit and credit cards: Visa, Mastercard, and Amex.
If you are still receiving an error message or are unable to update your billing details, clear your cache and cookies.
Cancel your subscription
We're sorry to see you go. If QuickBooks Online isn't the right fit for you, we want to help you get the right tools for you. Here's how to cancel your subscription or trial.