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manojkrshaw18
Level 1

2021 year invoice not shown

 
1 Comment 1
ReymondO
QuickBooks Team

2021 year invoice not shown

Hey there, @manojkrshaw18.

 

I've got some info on what might the cause of this unexpected behavior and show you the steps on how to fix it.

 

Before we proceed, let me ask you a few questions so we can trace the cause of this issue. 

 

From what area in your QuickBooks account are you trying to view this invoice? Is it on the Invoices list under the Sales menu? Or is it in any invoice-related reports from the Reports section?

 

If you're trying to view it from the Invoices list, you can filter its Date to This month. This will show the invoices that you've made from January 01, 2021, to the latest date. Here's how:

 

  1. Go to the Sales menu and select Invoices.
  2. Filter the Date to This month, then set the Status to All.

invoice list.PNG

If you're looking for it in your reports, you can customise the report's period according to the date when you created the transaction. 

invoice report.PNG

If you're still unable to locate the invoice, try clearing your browser's cache or use another supported browser. This way, we can check if it is browser-related and fix it. 

 

Once the issue is fixed, use this article as another reference in viewing the status of your transactions: How to check your sales transactions in QuickBooks.

 

Let me know how else I can help you with QuickBooks by adding a comment below. I'm more than happy to lend a helping hand. Keep safe!