Can I speak with a customer service rep on the phone as I've done previously?

jed-weiner1123 · ‎September 26, 2019

Anonymous · ‎September 26, 2019

Allow me to direct you to the best place for this concern.

I suggest you to directly contact our Customer Care support, in that way, they can give you a call.

Just heads not all region have phone support, but no need to worry, as long as you request, they'll find a way for you.

In your first contact, I recommend you to inform them about your concern, so by the time they give you a call, they already know how to resolve it.

That should do it. In the mean time take care and have a lovely weekend.

ecotuff · ‎July 24, 2020

Hi, I signed up for the $10 a month promotion but was charged $70 a month. Not sure why or how to resolve this. Please call me back

Thank you

Tony Khalil

Fiat Lux - ASIA · ‎July 24, 2020

@ecotuff

How old is your QBO account?

GlinetteC · ‎July 24, 2020

Hi there, ecotuff.

I'd like to inform you that I've removed the numbers you've provided above for security purposes since this is a public forum. You can verify your subscription charges from within your account. Here's how:

Go to the Settings icon.
Select Accounts and Settings.
Click Billing & Subscription
Select the View payment history link.

I've included some articles that provide information about understanding subscription charges in QBO:

You may also consider contacting our out to our QuickBooks Online Support Team again so they can take a look into your account and go over specific charges/billing questions. Here's how to contact them:

Go to the Help icon on the upper right.
Click Contact Us.
Enter "subscription charges" and then hit Let's talk.
Choose either to Start a message or Get a callback.

Please feel free to leave a message if there's anything else I can help. Keep safe!