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virenbohra-yahoo
Level 1

Currency icon not showing... it is showing ? sign

currency icon not showing... it is showing ? sign
1 Comment 1
MaryLandT
Moderator

Currency icon not showing... it is showing ? sign

Let me help check why the currency icon isn't showing on your QuickBooks account, virenbohra-yahoo.

 

If you've already enabled the Multicurrency feature, you can clear the browser's cache and cookies. This helps retrieve the missing icon and also delete histories that can possibly cause issues while using QuickBooks.

 

Follow the steps to clear cache for your browser.

 

 

To have the best and most secure experience with QuickBooks Online, use a supported, up-to-date browser. Then, check again the currency icon on your account.

 

On the other hand, you can turn on the Multicurrency feature if you haven't used it. Let me guide you through the steps.

 

  1. Go to Settings ⚙️, then Company Settings.
  2. Select the Advanced menu.
  3. Click Edit ✎ in the Currency section.
  4. Switch it on.
  5. Mark the Multicurrency checkbox and confirm that you understand that you can't undo this option.
  6. Click Save, then Done.

 

Once done, refresh your browser for changes to take effect. On your QuickBooks account, click  Settings ⚙️. Under Lists, you'll see Currencies.

 

Now, you're ready to add or delete currencies. I'm adding this link: Turn on and use multicurrency. It provides detailed steps to guide you through the process.

 

Also, you can browse this link for other related topics: Learn about Multicurrency in QuickBooks Online. It tells you what happens after you turn on the feature.

 

Keep me posted if there's anything else you need about the missing currency icon. I'll be right here to help you.