Customer care support number

Good work on clearing your last month's reconciliation, @prakash-jop! Let me share the reason why you're seeing pending transactions and help you get rid of them.

With QuickBooks Online Banking, downloaded transactions will always base on the information provided by your financial institution. Even minor updates implemented on your bank can trigger the integrated connection to download your online transactions.

Since you've already cleared and reconciled all transactions from the previous months, I'm assuming these pending transactions you've mentioned are duplicates. We can exclude to remove them from the list. I'll show you how.

1. Go to Banking.
2. Select For review.
3. Choose all the pending transactions in question.
4. Click Exclude.

I'm adding this article to learn more about excluding a downloaded bank transaction: Exclude a Bank Transaction you Downloaded into QuickBooks Online.

But if you still want aid from our online specialists, it's best to contact them directly from the Help menu. Considering we're unable to provide the exact phone number of the support you need, the Contact Us feature from the Help menu is the safest way to reach our team.

You may also read through the contents of this reference the detailed step by steps guide anytime you need help doing or fixing a reconciliation: Learn the Reconcile Workflow in QuickBooks.

If you have any other concerns with banking transactions and reconciliation, please let me know by leaving them in the comments below. I'll be here to answer all of them. Take care and stay safe!

Dear QBO Team,

We were super excited to try an all new and smart software like yours until we hit the dead end. An extremely slow and non aware customer support. Its been 3 weeks we are trying to reach your support team and explain a simple problem

How to we upgrade and change a billing method and your team just can't seem to answer it or the error your systems shows. 

I have resubscribed and paid again for your service and yet again it shows subscribe now. 

Its a shame that such an amazing product turned out to be a disaster. 

Kindly get someone to assist my concerns asap or I would be forced to cancel and request my refund followed by moving to a competitor in the next 24 hours.

 Hello, Officeuser.

I'm pleased that you find QuickBooks Online to be your liking. However, the dead-end problem can be a deal-breaker.

So, I'd like to turn the tables around and make it up to you by helping you resolve the "subscribe now" issue after re-subscribing. 

The "subscribe now" issue is caused by a couple of factors. It could either be a cache issue or a different account was logged in. 

If you haven't discussed the steps with our support yet, you'll want to ensure you're logged in to the correct account. Check your active email addresses and look for the payment confirmation when you re-subscribed. 

When you've located the email, use it to log in to your QuickBooks account.

Another thing that caused the error message is that there's a cache-related problem. When a browser's cache is full or corrupted, it can cause sync and webpage issues. One way to isolate this is to use a private or incognito browser:

• Google Chrome: Press CTRL + Shift + N.
• Safari: Press Command + Shift + N.
• Mozilla Firefox: Press CTRL + Shift + P.

Log in to your QuickBooks account and check for the error message. When you're able to access your account normally, go back to the regular browser and clear the cache. This will remove the cache data that's causing the issue. 

After clearing the cache, close out the browser processes to complete the steps. 

Although, using another supported browser is also a solution to fix this issue. 

Regarding the upgrade process, QuickBooks India has a single subscription plan, so the option upgrade is unavailable. 

Do you use the International version instead (this version has Simple Start, Essentials and Plus)? I would recommend checking this article if you need a guide in upgrading your subscription: Upgrade or downgrade your QuickBooks Online subscription.

If you need more details about updating your billing details, you can check this article: Update billing, payment, and subscription info in QuickBooks Online.

Ready to continue where you left off by checking your financials and other data? You can utilise the Reports feature in QuickBooks. This article will help you with the process: Run reports in QuickBooks Online.

I'd like to offer help again if you have questions regarding your subscription. I'll also cover other areas in QuickBooks if you run into any difficulties while working on it.