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vj-aadisys
Level 1
posted
‎February 06, 2021 03:29 AM
last updated ‎February 06, 2021 3:29 AM

For the last 2-3 months, The Invoice PDF generated for my account does not show the value of HSN/SAC column.

I can see the HSN/SAC column when I prepare the invoice and I can see this in the customized invoice part as well but the PDF generated and sent to customer does not have the value set.
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1 Comment 1
MariaSoledadG
QuickBooks Team
QuickBooks Team
‎February 06, 2021 03:47 PM

For the last 2-3 months, The Invoice PDF generated for my account does not show the value of HSN/SAC column.

Let's double-check why it's not showing the value of HSN/SAC column, vj-aadisys.

 

If you're referring to the tax column, you'll have to make sure to select the correct template that you want for your invoice to be applied to every time you send a PDF generated copy to your customer. I've attached a screenshot for your visual guide:

HSN.png

For more information, you can check out this article: Setting up QuickBooks for GST.

 

However, if the same thing happens, I recommend contacting our support team to investigate this further. They have the tools to pull up your account in a secure environment. Here's how:

 

  1. Go to Help.
  2. Select Contact Us.
  3. Enter your concern in the What can we help you with? field.
  4. Click Continue.
  5. Chose a channel where you want to connect with our specialists.

You'll want to browse these help articles for additional information about QuickBooks Online.

 

Please let me know if you're referring to something else. Drop a comment below if you have any other concerns about invoices and don't forget your concern is our top priority.

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