Hi there, info.
I can help you recreate the deleted transaction with the same invoice number.
You can manually enter the invoice number in the Invoice # field when creating an invoice.
I found helpful articles on how to create an invoice and change the number on the sales forms:
Keep me posted if you have more questions. I'd be glad to help.
Hello there, @bh1.
I was able to edit and update the Invoice # field using a test account.
Since this isn't working in your end, I'd suggest we isolate this using a private browser. Depending on your browser, here's how:
Sign in to your QBO account again and perform the steps below:
However, if this transaction was on or before your company's closing date, please reach out to your accountant first. Editing the transaction will affect your books.
If you're able to edit your invoice number using the private browser, you can go back to your regular portal and clear your cache for a fresh start. If the issue persists, I'd recommend reaching out to our Online Support to check this further using a screen-share tool.
I'll be around to help if you need anything else. Have a great day!
Thanks for joining on this thread, @anaxa.
Yes, you can delete and recreate an invoice using the same entry number. The steps are as easy as 1,2,3.
Now, let’s link the payment to the transaction. Here’s how:
Let me share some articles that provide information on how to remove transactions and steps to how to find and edit a deposit.
If there’s anything else I can help you with, let me know by posting a comment below. I’m here to assist further. Enjoy the rest of the day.
Hello bh1. To make the Invoice Number field appear (and be able to edit it), when on any invoice page, click on the gear at the top right of the page. Then check the box to select "Custom transaction numbers". This will make the field appear and allow you to create or edit the invoice number.