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How do I issue credit memo if customer already made a payment on invoice?

Have to reissue invoice with same sales order

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Level 1

How do I issue credit memo if customer already made a payment on invoice?

Thank you for visiting the QuickBooks Community, tienyin22.

I'm happy to help you with how to apply a credit memo to paid invoices.

We can add the credit memo to invoice payment and adjust the amount received.  Here's how:

  1. On the left panel, click Sales.
  2. Click the Customers tab, and click the customer's name.
  3. Find the Receive Payment associated to the invoice and click it to open.
  4. Under Credits, put a check mark on the box of the credit memo you want to apply. 
  5. Adjust the Amount received to match the invoice total.
  6. Click Save and Close.

You can also check out this article about Credit memos, delayed credits, or customer refunds in QuickBooks Online for additional information.

Feel free to reach out to me if you have any additional questions or concerns, I’m ready to answer them for you. Have a great day!