We can add the credit memo to invoice payment and adjust the amount received. Here's how:
You can also check out this article about Credit memos, delayed credits, or customer refunds in QuickBooks Online for additional information.
Feel free to reach out to me if you have any additional questions or concerns, I’m ready to answer them for you. Have a great day!
you obviously didn't understand the question.
the invoice has been paid, they said that. thus, there will be no "receive payment" on the right to click. they want to create a credit memo, so one will not be available to apply. you failed this answer spectacularly.
Let me guide you on how to create a refund so you can apply it to a paid invoice, Little Colorado LLC.
Refund reduces your bank's balance and offsets the customer's open credit, overpayment, or prepayment. You can use a refund receipt instead of the credit memo. To do this, follow the steps below.
Please read this article for more information: Refund for goods or services that didn’t satisfy the customer. Furthermore, you may want to pull up the Transaction List by Customer report and customize it to show all the refund receipts. Visit this article to filter specific data so you'll get the information you need: Customise Reports in QuickBooks Online.
Fill me in if you need anything else about credits and refunds. I'll always make sure to get back to you. Stay safe always!