How do numbers appear for the chart of accounts?

Hello there, ncjos-hotmail-co.

I appreciate for following the steps on how to add account numbers in the Chart of Accounts in QuickBooks Online (QBO).

Let me share some information on how to show the account numbers in QBO. I'd like you to ensure if you have Show Account Numbers enabled. You may have Enable Account Numbers turned on, but you want to make sure you have Show Account Numbers enabled as well. 

1. Go to Account and Settings from the Gear icon. 

2. Click on the Advanced tab. 

3. Make sure that Show Account Numbers is checked off. 

If we find that this setting is checked off, let's try one more thing here. Let's ensure on the Chart of Accounts we have Number checked off from the Action column. 

1. Open the Chart of Accounts. 

2. Choose the Gear icon at the top right of the Chart of Accounts. 

3. Check off Number.

Now you should see your account numbers. 

For additional details, check out Use account numbers in your Chart of Accounts.

If it's still not working, we can switch to a private browser to check if the cache is causing this issue with account numbers not generating on your chart of accounts.

Large data in the cache results may result in unusual QuickBooks behavior. Since a private browser doesn't store data in the cache, this makes it the best place to isolate browser issues.

Try these keyboard shortcuts depending on the browser you're using:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N
  
  

Then, try looking at your COA and see if account numbers are now showing. To check it, just go to the Accounting menu and then choose Chart of Accounts.

If it works fine in the private window, clear the browser's cache to remove the log files and start with a clean slate. Otherwise, you can try using other supported browsers to be thorough.

In addition to that, I've added some articles that include ways to keep your Chart of Accounts organized:

• Organize accounts into parent accounts and sub-accounts
• Make an account inactive on your chart of accounts in QuickBooks Online

I'm just around in the Community if you have more questions about managing your Chart of Accounts in QuickBooks. I'll make sure you're able to achieve your goals. Take care and stay safe.

Hi, I tried all that was suggested, but the account numbers are not appearing.

Thanks for getting back to this thread, @ncjos-hotmail-co.

I can see that you've done all the possible troubleshooting steps so the numbers for Chart of Accounts will appear. Since the issue persists, I suggest contacting our support team directly. They have the tools to check your account in a safe environment, and they can help find the root cause of your issue and find a fix.

Here's how to reach them:

1. Sign in to your QuickBooks Online company.
2. Select the Help (?) menu.
3. Choose the Assistant tab.
4. Click the Talk to a human option.
5. Select Get help from a human.
6. Click either Chat with us or Have us call you button.

You can learn more about managing your Chart of Accounts here: Learn about the chart of accounts in QuickBooks. 

If you're using the Online Bank Feeds in QuickBooks, you can read this article in case you need help managing your bank transactions: Add and match Bank Feed transactions in QuickBooks Online.

Need more help managing your Chart of Accounts? Please let me know what you need to accomplish. I'm always here to assist.

Thank you! 👍🏾

You’re always welcome, @ncjos-hotmail-co.

I appreciate you performing all the troubleshooting outlined by my colleagues above. We want to ensure our users get the most out of QuickBooks. Feel free to let us know about your experience with our Support Team. 

If you have other queries about the COA in QuickBooks Online (QBO), you can reply in this thread. I’ll be here to assist you. Stay safe.