Allow me to help you confirm that your refund has been processed correctly. I'll provide some options for how you can check the status of your refund payment.
If the refund was processed manually outside of QuickBooks and was only logged using refund receipts, you can verify the transaction by checking your bank statement or by directly contacting your bank to ensure the refund has been successfully processed.
Alternatively, if you are inquiring about the paid status of the refund in your Merchant account, we recommend that you contact our QuickBooks payments team. They will be able to verify if the refund was credited to your customer's account. This will help to confirm that the refund transaction has been completed accurately.
You can refer to this article for insights on managing and adjusting customer payments in QuickBooks Online, particularly on how to handle voiding or refunding transactions processed through QuickBooks Payments for credit cards: Void or refund customer payments in QuickBooks Online.
Additionally, I've attached an article that could guide you in understanding when customer payments processed through QuickBooks Payments are deposited into your bank account: Find out when QuickBooks Payments deposits customer payments.
We are here to help clarify the process of checking the status of your refund. If you require further assistance or have additional questions, please don't hesitate to reply. We are committed to providing prompt responses.
