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Hi there, Pamin.
Let's make sure you'll be able to refund your customer in cash. Let me walk you through where you can do it in QuickBooks Online.
Within the Customer page, you can verify the zero balance. In the total column, it calculates a negative amount of the refund. This happens when you've created a refund to a customer. As long as the balance is zero, then you're good to go.
You may want to track the refund receipts that you've processed. You can follow the steps below from time time. It'll guide you in customizing the Transaction List by Customer report to show all the refunds. Here's how:
Let me know if you have other questions about recording transactions in QuickBooks Online. I'll be around to assist you as soon as possible. Take care!
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