How to refund a customer in cash?

Hi there, Pamin.

Let's make sure you'll be able to refund your customer in cash. Let me walk you through where you can do it in QuickBooks Online.

1. Go to the +New button.
2. Click Refund receipt under the Customers column.
3. Select the customer you want to refund from the Customer ▼ drop-down.
4. Choose Cash in the Payment method field.
5. choose an account where you have taken the money for a refund.
6. Enter the necessary information.
7. Then, Save and Close.

Within the Customer page, you can verify the zero balance. In the total column, it calculates a negative amount of the refund. This happens when you've created a refund to a customer. As long as the balance is zero, then you're good to go.

You may want to track the refund receipts that you've processed. You can follow the steps below from time time. It'll guide you in customizing the Transaction List by Customer report to show all the refunds. Here's how:

1. Go to Reports on the left panel.
2. Enter Transaction List by Customer on the search bar.
3. Click the Customize button.
4. Set the desired report date.
5. In the Filter section, choose Refund from the Transaction Type drop-down.
6. Select a specific customer on the Customer drop-down.
7. Hit Run report.

Let me know if you have other questions about recording transactions in QuickBooks Online. I'll be around to assist you as soon as possible. Take care!