You can snap receipts regardless of the date, Rick. Let me outline some troubleshooting steps so you can resume recording and storing them in one place.
Sometimes, the data from the QuickBooks app can influence its performance. Resetting restores it to the original state, similar to clearing the cache in your web browser. Since you're unable to take receipts from two weeks ago, follow these steps for an iOS device:
- Go to Menu ☰ and select Help & Feedback.
- Tap Refresh Data.
- Click Refresh to confirm.
Otherwise, refer to this instruction for Android:
- Go to Menu ☰ then tap More Options ⋮.
- Press Settings, then Refresh Data.
- Click YES to confirm.
Once you've done this, use the snap receipt feature again to bring the receipts into QuickBooks. If the issue persists, uninstall and reinstall the mobile app to get the most recent version.
Alternatively, you can use a supported mobile browser to upload receipts from your Google Drive. Otherwise, do this from your computer or email them so the program can extract info and create a transaction for you to review. Check out the details from this US article, as it works the same for global users: Upload your receipts to QuickBooks Online.
Moreover, visit this resource to match receipts to those existing entries: Categorise and Match online bank transactions in QuickBooks Online.
Furthermore, save these references to turn off the device's sound when capturing and keep accurate financial records on the go:
Post a response below anytime you have follow-up questions about receipts. I'll do whatever it takes to ensure your concerns are addressed. Enjoy your weekend.
