I am using the app with no issue for 2 years.I have issue when i creat pdf for invoice for any item written in arabic it turns into boxes yet it is correct in the app!!

I'm here to ensure you're able to create a PDF for the invoice in Arabic, @mahsool-sa.

If you're using the QuickBooks Online app, and you're having trouble printing PDF files, we can perform troubleshooting steps to fix this.

To start, make sure to update your Adobe Reader/Acrobat. If the issue persists, let's repair your Adobe installation.

1. Close Acrobat/Reader and all open web browser windows.
2. Choose the Start button at the bottom left of your screen.
3. Type Control Panel, then click Enter.
4. Select Programs and Features.
5. Choose Acrobat or Adobe Reader, then Uninstall/Change.
6. In the Setup dialog box, click Next.
7. Choose Repair, then Next.
8. Select Install.
9. When the process is complete, choose Finish and restart your computer.
10. Log back into QuickBooks Online, then try to print your invoice in a PDF file.

If repairing your Acrobat/Reader didn't fix the issue, we can uninstall and reinstall your Adobe Reader/Acrobat. For more information, feel free to visit this article: How to update, repair, or re-install Adobe Reader/Acrobat.

Additionally, here's an article you can read to learn the steps that will help diagnose a wide range of PDF printing issues in Windows: Test sequence for PDF printing issues.

Keep me posted if you need more advice with invoices. I'll be happy to lend a helping hand. Have a nice day.

Hi,

I don't think it is the Adobe issue! 

I started facing the same problem just this week, only with Packing List.

Hence, it has Arabic characters showing as squares.

Trust me it's QBO way of generating the PDF, your engine is converting Arabic characters to unicode value:

U+100001

regards,

Wajdy

Hello there, @Wajdy.

I've got an update to share regarding the issue that you've encountered when printing a PDF file in QuickBooks Online (QBO).

We currently have an ongoing investigation about the printing behavior of the PDF file in QBO. Customers are seeing boxes on the Preview page instead of the actual foreign character.

Our engineers are now diligently working to identify the root cause of this matter and apply a fix.

For now, to be notified about the recent status of this hurdle, I'd recommend reaching out to our Customer Care Team. This way, you can receive notifications once any updates about this matter are made available.

To do that:

1. Click on Help at the top menu bar.
2. Select on the Contact Us button.
3. Enter a brief description of the issue in the What can we help you with? box.
4. Press on Let's talk.
5. Select on Get a callback.
6. Key in your contact details, then tap on Confirm my call.

For your reference, you can always take a look at this link, which contains steps on how to fix printing issues on PDF files while working with QBO on browsers: Get help with common printing issues when using QuickBooks Online on a browser.

Your patience and understanding in this situation are much appreciated. 

I'm just a few clicks away if there's anything else you need. I'll ensure you're all set. Wishing you all the best in everything that you do.

Any update on this issue?  I'm facing the same thing

Thanks for joining in on this thread, gourmet.

The investigation about this issue is still open. As a workaround, you can change the Master Template Style to Airy Classic, Friendly, Bold, or Modern. If you wish to use the Airy New Style, you'll want to create a Custom Template following the Airy New Style and import it in QuickBooks Online.

To do that, let's make sure your Import option is enabled by following these steps:

1. Go to the Gear > QuickBooks labs.
2. In the Import Style section, click the toggle icon to enable the feature.
3. Click Done.

Here's a sample screenshot for a visual reference:

Once done, follow the steps in this article on how to import a template: Import custom form styles for invoices or estimates.

To add your company information on our notification list, I recommend following the contact us steps provided by my colleague BettyJaneB.

You can always get back here if you have any follow-up questions or other concerns. Take care!

Thanks.

I did all you said and only the first invoice was rendering using the custom form.  The rest of the invoices kept on using the old one even though I made sure the custom one was the default.

Why would that happen?

Thanks for your prompt reply, gourmet.

For now, our engineers are still investigating what's causing this behavior. You can try the troubleshooting steps below, but I'd still recommend reaching out to Customer Care Team. This way, your company information will be added to the affected user list and you will be updated once the issue is resolved.

Here are the troubleshooting steps:

1. Open your QuickBooks Online account in a private browser or incognito. This mode prevents your browsing history from being stored. 
2. Try to create an invoice and check if you have the custom form as default. If it works on all invoices, you can go back to your regular browser and clear its cache.
3. Restart your browser to refresh the settings.
4. Alternatively, try using a different supported browser.  

To contact our live support, here's how:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Choose either Start a chat or Call us.

If you have the new QuickBooks Assistant help update, you can follow these steps:

1. In your QuickBooks Online account, go to the Help > Assistant.
2. Type Talk to a human and proceed with I still need a human.
3. Click the Contact us link.
4. Select either Messaging or Callback.

I'll be right here if you have other questions or concerns. Stay safe!