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I've got you back, @ess713. I'll go over how to record a refund of a part of your customer's advance payment.
We can utilize a cheque or expense to record the refund if they want to redeem their open credits or prepayment for an order but canceled it before receiving the goods or services and if they want you to reimburse an accidental overpayment. This way, it reduces your bank's balance and offsets the customer's open credit, overpayment or prepayment.
I'll show you how:
Once done, we can now link the refund to the customer's credit or overpayment. Here's how
Please see this article for more details about recording a customer refund: Record a customer refund in QuickBooks Online.
When everything is all set, you'll want to check out this helpful reference to further guide you in organizing your transactions flawlessly: Categorise and match online bank transactions in QuickBooks Online.
Please keep me posted if you still have questions or concerns about your transactions or any QBO-related tasks. I'll be around for you. Have a great day!
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