Hi there, snfcompany2020.
The message that states to create a non-inventory account usually shows if you've selected an Other Current Assets to account with Detail Type Inventory. And, it could be the reason you're unable to enter the opening balance.
I suggest changing the detail type on the desired account to something other than Inventory. I'd recommend consulting an accountant for guidance with selecting the right detail type for the Account Type.
For additional information on how to enter an opening balance for a bank, credit card, and other types of accounts, you can click this article: Enter opening balances for accounts in QuickBooks Online.
You can also check this article to see steps on how to create a journal entry if you didn't enter an opening balance when you create the new account: What to do if you didn't enter an opening balance in QuickBooks Online.
Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.
Hi there Christie,
Thanks for your response. Actually, I'm the accountant and I did choosen the inventory as a class of account and inventory as type of account. There still a pop-up massage showing that I couldn't enter an opening balance and I need to create a non-inventory account to enable me to enter the opening balance!!
I've tried several times to solve It but I'm still stuck with it!!. Frankly thinking to change the software as it wasting my time sooo much !!
Hello there, snfcompany2020,
Let's try basic troubleshooting. This is to check if the error is browser-related.
Here are the following keyboard shortcuts:
If it works, use your regular browser and clear its cache. This deletes the stored cache files and get a clean slate in the browser. If not, you can use other supported browsers.
You can edit the account's opening balance in the Account history to correct it. Here's how:
For more details about this one, you can check out this article: Edit an incorrect opening balance.
I'm always here if you still have questions.
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