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pjsharma
Level 1

I want to know why I am charged such a high renewal amount despite being an old customer?

 
2 Comments 2
Fiat Lux - ASIA
Level 15

I want to know why I am charged such a high renewal amount despite being an old customer?

For your reference

https:// quickbooks.intuit.com/learn-support/global/manage-your-account/re-why-the-subscription-charges-are-very-high-for-us/01/1028494#M3672

 

JoesemM
Moderator

I want to know why I am charged such a high renewal amount despite being an old customer?

I know how every penny counts, @pjsharma.

 

We value your time in doing business with us. As we come with the latest technologies and improvements rolled out in the system, you may also see the difference with our plan subscription.

 

 If you already have an existing QBO subscription, the following are the possible reasons for the high charge:

 

  • Addition of Tax/GST to the base subscription price.
  • You had promotional discounts that have now expired. Hence, your subscription now bills at the regular price.
  • You may have multiple companies. Thus, you'll get a separate charge for each one.

 

To learn more about this, you can visit this site:  QuickBooks cloud accounting features.

 

In case you want to create or reactivate a new account, you can take advantage of the 50% discount good for 1-3 months. Another option is to use our trial version. For more info about this, please see this link: QBO discounts and free trial.

 

 Also. I'd suggest contacting our Customer Support Team for further assistance. They can check your account securely further expedite the charged renewal. Just click this link to reach them:  Contact QBO Support.

 

I'm also adding different articles to further guide you in effectively managing your business using QBO: Help guide for QuickBooks Online. It contains topics about advanced accounting, banking, and payments to name a few.

 

I'm around to lend a hand if you have more subscription concerns. Just add the details in the comments and I'll get back to you as quickly as I can. Keep safe, @pjsharma