new data is not overwritten when importing service name!

jennyhan · ‎October 04, 2020

Hello.

I tried to update the existing products/services information by overwriting it on "Import" as attached image.

But the result is that 2 same service names on the list after importing the new data.

I just want to update each sales price in bulk.

Can you tell me why it is not overwritten and how to do?

2 names are totally same.

FYI. existing service name is assigned to specific category on the list now. This can make qb system recognize 2 items as a different item despite the same name? Is it the cause..?

If it could be, there's no category option when importing. What should I do?

It's very important thing, we update it many times.

Please give your help asap!!

jennyhan · ‎October 04, 2020

attached image

IamjuViel · ‎October 04, 2020

I appreciate the complete details you've shared, @jennyhan.

Let's isolate this concern by accessing your account using a private browser or an incognito browser. This will disable its any extensions and will stop the cache from saving your browsing history. You can use either of these keyboard shortcuts:

Press the Ctrl + Shift + N (Google Chrome) keys on your keyboard.
Press the Ctrl + Shift + P (Firefox or Microsft Edge) keys on your keyboard.
Press Control + Option + P (Safari) keys on your keyboard.

Once logged in, you can try re-importing and overriding your product and services lists. If it works, you may want to try clearing your browser's cache to delete those temporarily Internet stored files. Also, you can use other supported, up-to-date browsers to be thorough.

Know that you're always welcome to post if you have other questions about managing your Product List. I am always here to help.