Hi vincyd,
Let's check to see why you're prompted about an email credit limit, which only applies to free trials or unpaid subscriptions.
We can do the browser troubleshooting steps to find out if this is caused by random browser issues.
To start, you'll want to sign in to QuickBooks using a private browser. This step disables its extensions and stops the cache from saving your browsing history. Then, try sending a dummy invoice to your email.
- Google Chrome: Ctrl + Shift + N
- MS Edge and Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
If you will no longer be prompted with the error, you can go back to your regular browser and clear its cache. If it's the same thing, please try other browsers.
If nothing works, please contact our Email or Chat team to check this further. They can start a screen-sharing session to gather more details about this behavior.
- Click on Help and choose Contact Us.
- Paste your question in the text box and click Let's talk.
- Select Email us or Chat.
If you want to double-check the status of your QBO subscription, you can go to the Gear icon, choose Accounts and settings, and Billing and subscription.
Feel free to share an update after doing the above steps. The Community team is always here to help
