Allocate Payment to Customer when there is no invoice?

buildingblocks · ‎July 26, 2020

One of the main problems that I have encountered with QBO is that their customer accounts management is not very good. One side you have matching that works with the already raised invoice. But if you add from bank transactions then you can not see anything hitting customer ledger, which is bizarre? Still struggling to find a way around it, otherwise would be the only reason for me to leave QBO? as every time our customer ledgers are not correct, any advice from the community?

MaryLandT · ‎July 26, 2020

I'm here to help allocate the payment to your customer, buildingblocks,

You'll want to make a bank deposit the record the payment. Doing this will help you choose a bank account where the money will be deposited to. And, categorise this transaction depending on your business needs.

Let me show you how to allocate the payment:

Click + New, then choose Bank Deposit.
From the Account drop-down▼menu, choose the account you want to deposit the money into.
Go to the Add funds to this deposit section.
Enter the customer name inf the Received from field.
Choose a category in the Account field.
Enter the amount in the Amount field.
Select Save and close.

Check out the Record and make Bank Deposits in QuickBooks Online for additional information about the steps provided above.

If the customer pays at the time you make a sale, you can create and send a sales receipt instead.

Let me know if there's anything else you need. I'm always right here to help ensure your books have accurate records.