Thank you for bringing this to our attention, @info2077. Let me provide some insights and potential solutions to address the error you're experiencing.
Since you've confirmed the email address is correct, I recommend using a private browsing window that doesn't save files. Browsers use cache and cookies, which can sometimes interfere with loading and may cause hang-ups and errors on web pages.
To open an incognito window, you can refer to these keyboard shortcuts:
- Google Chrome: Press Crtl+Shift+P
- Microsoft Edge & Mozilla Firefox: Crtl+Shift+N
- Safari: Press Command+Shift+N
If you still have the same result, I suggest utilizing another supported browser. It can help us identify if the issue is specific to your current browser.
If you successfully send the invoice after using incognito, consider returning to your regular browser and clearing its cache and cookies.
Moreover, check out this article to fix your undelivered invoices after the basic troubleshooting we did.
If the issue persists, I recommend contacting our support team. They have the tools to access your account securely and assist you with your invoices.
Additionally, visit this link to learn how to customize your sales template.
If you have any further questions about your invoices, please feel free to leave a reply below. We are available 24/7 to assist you.
