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It’s great to see you in the Community, m-taksh.
I can help properly record the return goods from your supplier.
In QuickBooks Online, there are two ways on how to handle supplier credits and refunds. The troubleshooting is scenario-based, so I suggest following the steps that fit your situation.
For example, if the refund is for returned inventory items, enter a refund cheque and link it to the deposit. The steps are easy to follow.
Here’s how to add refund cheque in the Deposits screen:
I've attached screenshots on how the steps look like.
To link the deposit to the supplier credit:
However, if you want to pay the bill using a supplier credit, follow the recommended steps in the How do I handle supplier credits and refunds article and go directly to Scenario 2.
You can also bookmark the following guide for future reference. It contains a breakdown of articles on how to manage supplier transactions: Manage Suppliers and Expenses.
If you need assistance while working in QuickBooks, let me know by posting a comment below. I’ll get back to help and make sure you’re taken care of. Have a great rest of the day.
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