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Great having you join us here in the Community, @kunal.jain. I’d be more than happy to share details about your concern.
There are ways to handle credits in QuickBooks Online. One is to create a credit memo for your customer's advance payment.
Here’s how to create a credit memo:
After that, you can manually apply a credit memo to an invoice.
Here’s how:
Moreover, you can also check this article for more details on how to create and apply credit notes in QuickBooks Online.
If incase your customer wants a refund, please see this link for further details.
Please let me know if you have any questions about credit memo. I'll be right here to help. Wishing you the best.
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