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kunal.jain
Level 1

I received more money then invoice amount from customer . Please advise how to record in quick books

 
1 Comment 1
AileneA
QuickBooks Team

I received more money then invoice amount from customer . Please advise how to record in quick books

Hello, kunal.jain. 

 

I'll be here to assist you in recording over payment made by your customer. We have two options to record the overpayment in QuickBooks. Either leave the overpayment as is and then apply it to the customer's upcoming invoice. Another way is to create a refund. I'll show you how to do it: 

 

Option 1: Apply the credit to an invoice. 

 

Apply the credit to an invoice you already created 

 

  1. Click + New.
  2. Pick Receive payment.
  3. Choose the customer, then the credit and the invoice.
  4. Hit another pending invoice and enter the overpayment amount in its Payment column.
  5. Press Save and close.

Apply the credit to a new invoice 

 

  1. Click + New.
  2. Tap Invoice.
  3. Create the invoice.
  4. Choice + New. Then select Receive payment.
  5. Pick the credit and then Save and close.

  

You can check this article for more information: Handle a customer credit or overpayment in QuickBooks Online.

 

Option 2: Refund the customer for the overpayment. For the detailed process of handling refund, please review this article: Record a customer refund in QuickBooks Online

 

If there's anything else you need, please don't hesitate post them here. The Community is always open 24/7 for help. Have a great day!