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Welcome to the Community, Anne. I'll share some details on why the balance column would appear and sometimes not in QuickBooks Online (QBO).
A possible reason why you can't see the balance column is because your browser is zoomed in. Zoom it out to see the results and view the balances per transaction.
I'll attach some screenshots for visual references:
Moreover, you can visit this article for future help on how to reconcile accounts to match your bank and credit card statements more effectively: Reconcile an account in QuickBooks Online.
Don't hesitate to reach out if you need further assistance with managing your bank in QBO. I'll always lend a hand.
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