Glad to have you here in the Community, @becks_gyi.
I want to make sure you can sync your Shopify data to QuickBooks.
Before we start, have you configured the integration process to your Shopify and QuickBooks Online? If you haven't yet, you'll need to set up your Synchronisation Options to ensure your Shopify data will sync to QuickBooks.
If you get the same result after configuring the synchronisation, let's perform some troubleshooting steps by logging in to your QBO account using a private browser. This will help verify if this is a browser data issue. To open a private browser, press this shortcut key on your keyboard:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
If this works, it means that you need to clear the browser's cache so the system can start fresh. If you get the same result while using a private browser, I recommend switching to a different one.
However, if the issue persists, I suggest contacting our QuickBooks Support Team. This way, they can further look into this matter and provide additional troubleshooting steps.
Come back to this post and let me know how it goes, @becks_gyi. I'll be around to provide further assistance.
You may want to learn more about the integration. You can check out this article: Shopify and QuickBooks Online Integration Guide.
Wishing you all the best!
