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thi.ngo
Level 1
posted
‎May 09, 2020 01:59 AM
last updated ‎October 05, 2020 8:41 PM

When I search for customer's name on the laptop, the search result comes back differently than when I search on iPhone. There are more results on laptop. Why is that?

 
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1 Comment 1
AlcaeusF
Moderator
Moderator
‎May 09, 2020 02:57 AM

When I search for customer's name on the laptop, the search result comes back differently than when I search on iPhone. There are more results on laptop. Why is that?

Thank you for posting here in the Community, @thi.ngo.

 

I want to help you figure out why it's showing fewer results on your mobile phone. However, we need more information about it to provide the right resolution for the issue.

 

Are you using the mobile web browser or QuickBooks app? Any further details would be much appreciated.

 

If you're using the same credentials from your iPhone and laptop, you should see the same results when searching for customers. For any mobile app problems, I suggest you uninstall and reinstall the app to ensure the latest updates are installed.

 

If you're using the mobile browser, please make sure you meet the system requirements for the best results. I suggest you visit the QuickBooks Online access for mobile devices article for more information.

 

I've attached some links below for your reference about the mobile app:

 

If you have additional questions or concerns while working in QBO, leave a comment below. I’ll be happy to help you out.

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