Will Intuit Malaysia issue us the E-Invoice for the Monthly Subscription Fee (Quickbooks Online) so that we can claim this expense?

Intuit will not issue a monthly subscription fee since e-invoice in QuickBooks Online (QBO) Malaysia is unavailable, tass. Let me discuss things with you.

Before anything else, would it be okay to ask if the e-invoice you mean is from the Malaysian e-invoicing portal? If so, you can reach out to them to check if they're the ones who will charge the transaction fees.

In the meantime, we can check your billing inside QBO to check your expenses:

1. Sign in to QBO as a primary admin.
2. Go to the Settings icon at the top right corner of the page.
3. Select Subscriptions and Billing.
4. Choose the QBO tile and select View Payment History.

For more information about managing billing info in QBO, please refer to this article: Billing, payment, and subscription info in QBO.

Once you receive the expense, you can now enter or record the expense in QBO.

Moreover, you can utilize this article to learn how to run an expense report by the specific supplier in QBO: How to run and save a monthly expense report.

If you need further assistance with e-invoicing or other QuickBooks concerns, feel free to leave a comment below. I'll be here to help you.

Thanks for reply but I don't think we are on the same page. My question is every monthly we pay subscriptions fee to you. But, we need E-Invoice from your company to claim tax deduction for this monthly subscription fee.

Are Intuit got branch / company in Malaysia to issue us the E-Invoice?

Thank you for the clarification, tass. I'm here to help you obtain an e-invoice for your monthly subscription, allowing you to claim tax deductions accordingly.

Intuit has no physical branch in Malaysia. However, we ensure to send your subscription invoices via email to the primary contact in your account. If you haven't received one, you can either check and manage your spam and mailing list or follow these steps to get a copy of your subscription invoice. Please note that the billing history will only display the last six months of data.

1. Go to Settings or the Gear icon.
2. Select Subscriptions and billing.
3. Click the View payment history link.

For more details about viewing your QuickBooks Online (QBO) payment history, please see this article: QuickBooks Online payment history.

Furthermore, if you need more than six months of subscription invoice data, I'd recommend contacting our Customer Care team to assist you further.

Also, whenever you're ready to file your return and record your sales tax payment in QBO, you can check out this article for the step-by-step guide: Manage taxes in QuickBooks Online.

Please let us know if you need further assistance accessing your subscription e-invoice or have concerns about managing your account. I'll be around to help you.