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benjae23234
Level 1

Since recently, after filling out an invoice and collecting the payment, taxes are added again, even if my products are all "tax inclusive"... not sure where to change it

 
4 Comments
JonpriL
Moderator

Since recently, after filling out an invoice and collecting the payment, taxes are added again, even if my products are all "tax inclusive"... not sure where to change it

Hello @benjae23234,

 

In QuickBooks Online, taxes added every time you create transactions is based on the taxable status of the item used in each line. With this, let's consider changing them directly from the list of your product and services. I'll show you how.

 

  1. Go to Sales.
  2. Select Product and Services.
  3. Choose an item used on your invoices.
  4. Under ACTION, select Edit.
  5. Put a checkmark on the Inclusive of tax selection.
  6. On the Tax menu, select the correct tax category.
  7. Click Save and close.

 

On top of that, I've also included this reference helpful with the resources needed so you can keep up with the latest updates mandated by your tax agency: Taxes in QuickBooks Online.

 

Don't hesitate to post again here if you have other questions or concerns with QuickBooks tasks and navigations. I'm always around happy to help. Take care and stay safe!

benjae23234
Level 1

Since recently, after filling out an invoice and collecting the payment, taxes are added again, even if my products are all "tax inclusive"... not sure where to change it

the tax inclusive box is checked, and i checked the products themselves, and in every product the box is checked. besides of that, i didnt edit or change anything.
The only solution i found until now was to select on the invoice itself "amounts are out of scope of tax", but the the included taxes are not shown on the invoice anymore...

ShiellaGraceA
QuickBooks Team

Since recently, after filling out an invoice and collecting the payment, taxes are added again, even if my products are all "tax inclusive"... not sure where to change it

Thanks for getting back to us, @benjae23234.

 

Appreciate the details. Since you've already checked the product settings, I recommend contacting our Customer Care Support. This way, we can further investigate.

 

Here's how to reach out:

 

  1. Go to Help at the top.
  2. Scroll down and type "Contact a human".
  3. Then, tap the Contact a human button.
  4. Choose either Live Chat or Call me back.

 

Additionally, here's a link that covers all the tasks you can do when managing customers and income. Look for topics that fit your concern.

 

Drop a reply anytime if you still have questions or concerns with invoices or taxes. I'll be here for you. Take care and have a good day.

benjae23234
Level 1

Since recently, after filling out an invoice and collecting the payment, taxes are added again, even if my products are all "tax inclusive"... not sure where to change it

i am trying to find human help, but their help chatbot redirected me to this (until now, useless) place... only to be redirected to try to explain a robot that i need to talk to a human, to be re-redireted to here again... not much of a help