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kmfacey-lawrence
Active Member
posted
yesterday
last updated ‎February 24, 2026 3:32 PM

trying to update customer payment. system asking for valid exchange rate, why is this

after login the old quickbook format keeps appearing and not the new format that i used up to yesterday.
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1 Comment 1
ThomasJosephD
QuickBooks Team
QuickBooks Team
yesterday

trying to update customer payment. system asking for valid exchange rate, why is this

Hi @kmfacey-lawrence. We're aware of the issue regarding the system that keep asking valid exchange rate. Our engineering team is working on getting the functionalities back to normal.

We appreciate your patience as we work to fix this as soon as possible. For you to receive updates, I suggest contacting our Live Support for further assistance. Please refer to this article for details, along with our operating hours: Get help with QuickBooks products and services.

Post a reply below if you have other QuickBooks-related questions.

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