Hello there, nishanth.
This isn’t the kind of impression I want to leave when using the product and contacting our support. I’m here to help make sure you can resubscribe to QBO smoothly.
Before performing any troubleshooting steps, make sure to log in as the master or company admin of the account. These user types are the ones who can reactivate the subscription.
Also, we require credit card or debit card payments for QBO subscriptions. We accept the following cards: Mastercard, Visa, Discover Card, or American Express.
If you have the correct permission level (admin) and payment method, run the browser troubleshooting. This is the initial action to take when you experience unusual behavior in QBO.
To begin, open QBO via private browsing or incognito mode. Doing so will isolate if the issue is cache-related.
Then, renew your subscription from there. Use these shortcuts keys to launch a new private window:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If you’re able to resubscribe successfully, clear the cache to start on a clean slate. This will also enhance your overall browsing experience. If the issue persists, use a different browser to check if the issue is the one you're working.
For additional resources, these articles provide an overview about managing your QBO accounts. From there, you’ll see the complete steps on how to reactivate a subscription.
Don’t hesitate to comment below if you have other concerns. I'm right here to help anytime. Take care always.
