Welcome to the Community, accounts.
I'd like to redirect you to the best support group available to get this address promptly.
Since you've encountered the issue from last week to now, I recommend contacting our QuickBooks Support Team. This way, they can further check on this matter and provide in-depth troubleshooting steps to resolve the issue. They can also create a ticket for investigation if other users are experiencing the same.
Here's how:
- From your company file, go to the Help menu.
- Select Contact Us.
- Enter your concern, then select Let's Talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
You can see this article for the support schedule: QuickBooks Online Support.
I'm attaching these articles for future reference in managing invoice payments and personalising sales forms in QuickBooks:
Feel free to comment below for clarification about managing invoices or other QuickBooks concerns. I'm happy to help.
