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ottocrown
Level 1

When I edit the invoice, the customer's name is deleted from the invoice. How can I solve this problem?

When I edit the invoice, the customer's name is deleted from the invoice.
1 Comment 1
ShangY
QuickBooks Team

When I edit the invoice, the customer's name is deleted from the invoice. How can I solve this problem?

Hi there, @ottocrown. I appreciate you reaching out.

Before diving into a solution, could you confirm if the invoice shows  "deleted” or if the customer’s name completely disappears when you edit it? This will help me ensure I provide the most accurate information to resolve the issue.
 

If it says “deleted,” this usually means the customer has been marked as inactive in the system. In such cases, invoices display them as deleted.

 

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However, if the customer’s name is completely missing from the invoice, there’s a possibility this might be a glitch in the system. To resolve it, I recommend refreshing your browser or logging out and back into your account. These steps will help clear any temporary glitches or loading errors that might be causing the issue.
 

Let me know how it goes or if you have any other questions.