Why do most of my paid invoices from my customers are - in QBO?

Thanks for dropping by the Community and sharing details of your concern. I'll impart insight to help you handle the negative paid invoices in QuickBooks Online.

It could be that the negative amount is from the overpayment or credits. You'll want to check if these are duplicates or not. Then, verify if there should be an invoice to apply it to. Create one if needed.

Here's how to apply the credit to an invoice you already created:

1. Click + New in the left panel and choose Receive payment.
2. Choose the customer, then the credit and the invoice.
3. Click Save and New or Save and Close.

You can follow these steps to apply the credit to a new invoice:

1. Click + New on the left panel and choose Invoice.
2. Create the invoice.
3. Tap + New and select Receive payment.
4. Choose the credit and then Save and Close.

I'll add this article you can use in the future: Clear up customers with zero net balances in the Accounts Receivable Ageing report.

Feel free to post here again if you have further QuickBooks-related concerns. We are available 24/7 to lend a hand with each of your queries. Stay safe!

Thank you for your reply!

I attached to you a picture of the received invoices.

Is this normal?
the same received amount is registered twice, and in -

Thank you for coming back with additional information about your inquiry, Tatweer.

I am here to give insights into why there were transactions registered twice and have a negative sign in your QuickBooks Online (QBO) account.

It is normal for your transaction to appear twice in QBO. This is because QBO is designed to record your transactions accurately. In your case, one of the transactions is recorded as an invoice sent to your customer, while the other is a payment received from that same customer. In accounting terms, these are known as debit and credit transactions.

You can learn more about this topic by scanning through this blog page made by QBO: Debit vs. credit accounting: The ultimate guide.

If you have your invoice transactions in QBO, don’t hesitate to share them with us here in the Community. I’ll be here to assist you any time. Have a good one!

I appreciate your reply! 

But why are the numbers negative as provided in the picture I attached earlier?

I appreciate you getting back to the thread and asking for some clarifications. I'm here to help clear up any confusion about negative numbers.

When you send an invoice to a customer in QuickBooks Online, it gets recorded as a positive amount. Contrarily, when you receive payment from the same customer, it gets recorded as a negative amount, resulting in negative numbers in your account. It is a standard accounting practice where the invoice represents money owed to you (a debit), and the payment represents money received (a credit). The negative sign indicates that the recipient has received the money.

I'm adding these articles you can use in the future:

• How accounts are affected by debits and credits?
• Learn common accounting terms.
• Create a report that shows Debits and Credits for each transaction.

If you have any further questions or need assistance with your QuickBooks Online account, post them here in the forum. I'll be sure to answer them ASAP! That's it for now. Stay safe!