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Glad to have you here in the Community, North.
You can count on us to help you efficiently address the issue with the first four digits of your account numbers on the invoice you sent in QuickBooks Online.
To start, we need to verify that the account number entered in your custom forms is neither encrypted nor incorrect. Here's how to proceed:
When creating the invoice, please make sure to use the correct template—the one you designed with the accurate bank account number.
If you've confirmed that the correct bank number is entered and the issue persists, I recommend reaching out to our QBO Care Team to be added to the notification list of affected users. We've been informed of cases where users' QuickBooks bank details are encrypted once invoices are sent and received by customers.
Our engineers are actively working to resolve this anomaly to ensure all affected customers can use the program efficiently and meet their deadlines. You'll receive an email with updates on the investigation and the final solution. Here's how to proceed:
In the future, you may want to learn about customising sales templates in QuickBooks Online, please see this reference: Learn how to personalise your sales forms and add the info that matters most to your business.
For your reference to some related articles and tutorials to help you learn more about the processes and tasks in QuickBooks Online:
If there's anything else, I can do for you in managing your invoices in QuickBooks, feel free to get back to me by commenting below. You can count on me. Take care, North!
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