Why invoice delivery error

I understand the significance of receiving accurate notifications for our transactions. Please know I'm here to share remedies to resolve this matter.

Before that, may I know what specific issue did you encounter while delivering your invoices?

Furthermore, once you've sent an invoice successfully, you'll be able to view it on your end. Although your customers have received the invoices successfully, if you've encountered a delivery issue, we need to carry out some basic troubleshooting steps to determine if this is related to the browser.

The browser's cache stores files on your computer to speed up website downloads on subsequent visits. However, it can become outdated over time, causing issues with accessing websites. To begin, we need to open your QBO account in an incognito window, which prevents the browser history from being saved.

Please refer to the following keyboard shortcuts based on your browser type:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If the private browsing session works,  clear the browser's cache so the system can restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with a clean slate. 

Additionally, you can refer to this article in processing invoice payments: Record invoice payments in QuickBooks Online. 

By following these steps, you will be able to deliver invoices to your customers. I'll patiently wait for your response. Take care always! 

I tried to send invoice to customer via email but the error message keep pop out "We can’t reach this customer. Please verify the email address with your customer or use a different email." 

Checked the email address is correct. I wonder is it because of my basic account plan?

Hello there. Thanks for getting back to the loop for clarification. I'm glad to share information to help clear up any confusion you may have. 

Have you tried to use another email so we can verify if this is an issue with the invoice delivery? If so, I recommend reaching out to customer support for further assistance in resolving this issue. They can provide specific insights into whether your account plan is affecting the email-sending capability and offer guidance on how to proceed.

Please see the steps below:

1. Log in to your account.
2. Click the Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose to Have us call you to connect with us.

For your convenience, here are the support hours for different QuickBooks Online plans:

1. Plus, Essentials, Simple Start:

• Monday to Friday: 6 AM to 6 PM PT
• Saturday: 6 AM to 3 PM PT

1. Advanced:

• Support is available anytime, any day.

The Community is here for you 24/7 on the clock. If you need to drop your additional comments, notify us below. Keep safe.

Hi there,

Yes, I've tried using other email, the error still applies the same. 

I will be glad to receive call, Teamviewer will be possible.