cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
NEW Connect to DBS IDEAL direct bank feeds Click here
bhagyashree-adma
Level 1
posted
‎October 17, 2020 01:45 AM
last updated ‎October 17, 2020 1:45 AM

Why is quickbooks adding the deposits and random journal entries of cash deposits in Sales? Only total of all invoice values should appear as total sales, right?

Even when we did not raise a new invoice still the total sales amount is changed and its not the same a month ago
Reply
1 Comment 1
RaymondJayO
Moderator
Moderator
‎October 17, 2020 05:05 AM

Why is quickbooks adding the deposits and random journal entries of cash deposits in Sales? Only total of all invoice values should appear as total sales, right?

I'll provide further details regarding this, @bhagyashree-adma. 

 

Yes, you're right. The system will display all the invoices and sales receipts to calculate the total "Sales" amount on the Dashboard. Your random journal entries and other income transactions like bank deposits won't appear. 

 

The browser may be full of frequently accessed page resources. It may cause unusual behavior in QBO, such as the total amount in the Sales section isn't calculating correctly.

 

Before performing the troubleshooting steps below, let's first run the Sales by Customer Summary/Detail report. This way, you can review the details of your sales graph. Here's how: 

  1. Go to Reports from the left menu. 
  2. Enter Sales by Customer Summary/Detail in the Search box and select it. 
  3. Set the Report period. Be sure the date range on the report and the said graph match.
  4. Click Run Report.

 

Here's a sample screenshot of the details in the said report and my total amount in the Sales section: 

TotalSalesAmount.PNG

 

Then, I'd suggest signing in to your QuickBooks Online (QBO) account through an incognito window. It's a great way to isolate browser-related issues since it doesn't store data in the cache.

 

Here are the keyboard shortcuts: 

  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + P
  • Safari: Command + Shift + N

 

From there, go back to the Dashboard menu to check if the total amount in the Sales section is calculating correctly. If yes, let's clear your main browser's cache to have a clean slate, so it'll function efficiently. If not, use other supported web engines to help resolve this. 

 

Once done, there are other tasks you can perform from the Dashboard by using the + New button. To learn more about them, check out this article: Overview. 

 

Also, I recommend customising the said report to focus on the details that matter the most to you. 

 

Please let me know if you have follow-up sales concerns or other inquiries. I'm always here to help. Keep safe. 

Reply